Prescription Ordering Direct (POD)

Staffordshire and Stoke-on-Trent ICB are introducing a new Prescription Ordering Direct (POD) service that will be piloted in Practices based in Meir Primary Care Network (PCN). Initially Adderley Green Surgery and Willow Bank Surgery are the two practices that have been selected for the pilot phase that will run until the end of March 2024. If successful, this service will gradually be extended across the whole ICB.

The POD service will be a new way for patients to order their repeat prescriptions. Patients can contact the POD on 01782 432469, between 9am–4pm Monday to Friday (excluding bank holidays). Practices will be issuing leaflets to patients and displaying posters and digital communications in their waiting rooms. In addition, practices will be issuing messages and letters to their patients informing them of the change.

The POD start date is 29th January 2024, and from this date Community Pharmacies are requested not to accept any further repeat prescription requests from patients of Adderley Green or Willow Bank Surgery and to start returning any repeat slips they may hold. There will be a grace period of one month for community pharmacies to adopt this new process.

Patients will be able to continue ordering their repeat prescriptions through existing methods such as the NHS App, or by logging into their account on the NHS website, other online services such as Patient Access and/or handing in their paper repeats at their surgery.

Further updates will be shared in due course and for more information and to access the Exempt Patient Agreement, please follow the links below.

Click on the image below for the community pharmacy POD process flowchart.

Letter to Community Pharmacy

Exempt Patient Agreement Form

Summary of Services Across Staffordshire and Stoke-on-Trent