Prescription Ordering Direct (POD)
Staffordshire and Stoke-on-Trent ICB are introducing a new Prescription Ordering Direct (POD) service that will be piloted in Practices based in Meir Primary Care Network (PCN). Currently Adderley Green Surgery , Willow Bank Surgery and Dr Miles’s Practice are the practices that are currently involved in the pilot. Meir Medical Practice (Dr Borse and Partners) is expected to join the pilot from the week beginning 15/07/2024. If successful, this service will gradually be extended across the whole ICB.
The POD service will be a new way for patients to order their repeat prescriptions. Patients can contact the POD on 01782 432469, between 9am–4pm Monday to Friday (excluding bank holidays). There is plans for a new online ordering service soon, more information will be on the practices’ websites. Practices will be issuing leaflets to patients and displaying posters and digital communications in their waiting rooms. In addition, practices will be issuing messages and letters to their patients informing them of the change.
The POD started on 29th January 2024, and from this date Community Pharmacies are requested not to accept any further repeat prescription requests from patients of any of the POD surgeries and to start returning any repeat slips they may hold. There will be a grace period of one month for community pharmacies to adopt this new process following each surgery sign up.
Patients will be able to continue ordering their repeat prescriptions through existing methods such as the NHS App, or by logging into their account on the NHS website, other online services such as Patient Access and/or handing in their paper repeats at their surgery.
Further updates will be shared in due course and for more information and to access the Exempt Patient Agreement, please follow the links below.
Click on the images below for the community pharmacy POD process flowchart and the Community Pharmacy to GP Practice workflow for exempt patients.
| Summary of Services Across Staffordshire and Stoke-on-Trent |
