Community Pharmacy Consultation Service (CPCS)
CPCS is an advanced service, therefore the most up-to-date and accurate information will be found by clicking the below link with takes you to the CPE website
One page guide
This is a one page guide to breakdown the conditions and referral suitability for each and can be printed and displayed for pharmacy staff to refer to.
Key Out of Hours Contacts for Staffordshire and Stoke-on-Trent Pharmacies
This is a list of contact details for local out of hours GPs, NHS111, Urgent Care and key contacts. Please do not share this list with the public.
CPCS Service Summary
This is to follow, check back later
Key Information: When is a CPCS Complete?
The table on the link below gives a comprehensive list for pharmacists to refer to when completing or dropping CPCS referrals, this link should be shared with all pharmacists and pharmacy staff. A brief version has been recreated for you below.
What do I do?
What happens next?
|Patient does not contact or attend the pharmacy||Pharmacist should try to contact the patient at least twice on separate days.||No contact is made – make an entry on the referral indicating your attempts to contact and close the referral , noting the reason for this||OR||Contact is made through remote consultation and it is established that no further assistance is required, safety netting advice is given and entry is made on the referral to complete the referral|
|Patient fails to attend pharmacy or cannot be reached on the telephone at agreed time following a previous contact||Pharmacist should try to contact the patient at least once more.||No contact is made – make an entry on the referral indicating your attempts to contact and close the referral , noting the reason for this||OR||Contact is made through remote consultation and it is established that no further assistance is required, safety netting advice is given and entry is made on the referral to complete the referral|
|Patient goes elsewhere for support and does not want to speak to or be seen by the pharmacist||Pharmacist should make an entry on the referral and close the referral, noting the reason for this|
|Patient contacts pharmacy (face to face or over the telephone) for a consultation following referral for a minor ailment||Pharmacist conducts a consultation||A red flag is identified: obtain clinical advice via NHS 111 and/or agree an appropriate course of action with the patient. This may involve arranging an urgent appointment with the patient’s GP, GP out of hours provider or a referral to the emergency department/999. Complete the referral in the CPCS IT system indicating referral as the outcome.||OR||No red flag is identified: provide advice and, where appropriate, sell a medicine. If the patient is eligible for a local MAS/PGD service complete the referral indicating this as the outcome.|
|Summary of Services Across Staffordshire and Stoke-on-Trent|