NHS Mail

All community pharmacies have an NHSmail shared mailbox assigned to them in the style pharmacy.ODScode@nhs.net. This email address is what other clinical teams use to share information with the pharmacy and the method in which the LPC will send out newsletters. Personal NHSmail accounts can be linked to pharmacy shared NHSmail mailboxes, so the holder of the personal account can access the shared mailbox.

From 9th November 2020, under the NHS Terms of Service, contractors must ensure their staff have access to, and are able to send and receive NHSmail from, the pharmacy shared NHSmail mailbox. To meet this requirement, contractors must ensure that at least two members of staff at the pharmacy premises have live personal NHSmail accounts that are linked to the shared mailbox. If you cannot access your NHSmail shared mailbox, please raise an urgent technical request using one of the steps outlined in this document.

The NHSmail team announced in 2023 that multi-factor authentication (MFA) is set to become mandatory across the platform for all NHSmail users from 2024. Pharmacy NHSmail users can enrol for MFA, prior to it becoming mandatory, using one of the three methods indicated in this document.

The NHSmail MFA enforcement deadline is 30 June 2024 to align with the national MFA policy and in response to feedback from organisations.

For more information and FAQs on NHSmail, visit NHSmail – Community Pharmacy England (cpe.org.uk)

To access NHS mail go to NHS Mail Portal.

Follow this link for the national MFA policy.