Annual Complaints Report 2024/25

Each year, ending on the 31st March, pharmacies must prepare an annual complaints report. This year will follow the same process as last year with rather than contractors submitting an email or paper return to, the information will need to be provided by completing the Microsoft Form linked below. This will ask the same questions that are contained within the commonly used CPE template. The deadline to complete will be 30th May 2025.

https://forms.office.com/e/nwXQTMx3NG

If you have received more than 10 complaints and wish to submit via a spreadsheet, a blank copy is available to download: Blank Copy of 2024/25 Complaints Form

Large Body Corporates will receive a spreadsheet to supply the same information. Please check with Head Offices who will be completing on behalf of the branch to avoid duplication of efforts